WHAT IS THE APPLICATION ABOUT?
CRM Sales is the order booking application to facilitate Tele-Callers to take orders from their customers. It provides the ability to perform order booking functionalities including On Air Products Sale, Product Search, Product Details Cross Sale, Offers and Promotions, Lead Generation, Customer Enquiries and more in one place.
WHAT ARE THE GOALS OF THE APPLICATION? (BUSINESS GOALS)
The business goals of the app is reducing Average Selling Time of agent/increase order booking and colloect unique customer/potential customer data.
Customer Satisfaction, Reduction of Average Selling Time per agent, Increase in Sales and Unique Customer Data Collection.
– Discover all the way to reduce average selling time of Tele-Caller Agent.
– Providing as much as possible details upfront for Tele-Caller Agent.
CURRENT SYSTEM ANALYSIS
USER JOURNEY MAP