WHAT ARE THE GOALS OF THE APPLICATION? (BUSINESS GOALS)
The goal is to design UX solution for Artificial Intelligence based chatbot system to facilitate businesses for automating customer support.

APPROACH
After analyzing the requirements, I worked toward optimal approach and interaction model to set expectations and ease first time user frustration and confusion during conversation.

THE RESULT
Engaging, clear and easy to use, user interface for a users with flexibility to switch the response mode (Bot/Agent/Agent+Bot), and call transferring.

PROCESS
– Requirement Gathering
– Competitive Analysis
– User Research and stakeholders interview
– Creating Task & Scenarios
– Defining Navigation Flow / User Journey / Task Flows
– Creating Wireframes
– Evolving best in the class UI design

PROCESS FLOW

USER JOURNEY
User Journey to Initiate Chat

WIREFRAMES

MOCKS