WHAT IS THE APPLICATION ABOUT?
Up to 30% of the total cost of moving goods is last mile delivery and is the least efficient. Last mile tracking for internal visibility is a crucial aspect of creating a customer centric supply chain. Last mile Delivery app provide the clear visibility of ground delivery route and  location, order status, proof of delivery and pickup, dynamic rerouting, ground delivery and courier performance trend

WHAT ARE THE GOALS OF THE APPLICATION? (BUSINESS GOALS)
The business goals of the app is optimizing the cost, transparency of delivery and pickup and increase efficiency of ground delivery.

SUCCESS PARAMETERS
Customer Satisfaction, Cost Reduction, Real Time Tracking of orders, Transparency of delivery and pickup and increase efficiency of ground delivery.

CHALLENGE
Understanding Last Mile Delivery Process, industry challenges and providing simplified, Transparent, efficient solution for Real time tracking of order delivery and pickup with proof and status update for ground delivery to senior management.

PERSONAS

MENTAL MODEL

PROCESS FLOW

SCENARIOS

USER JOURNEY MAP

SITEMAP

WIRE-FRAMES