WHAT IS THE APPLICATION ABOUT?
Homeshop 18 is easy and secure gateway to online shopping for millions of products through across the platforms.

WHAT ARE THE GOALS OF THE APPLICATION? (BUSINESS GOALS)
The primary goal is to provide better customer experience and satisfaction.

SUCCESS PARAMETERS
Customer Satisfaction, Returning customer.

CHALLENGE
For Homeshop18 online customer providing self service options by understanding their concerns/issues with purchased product and providing solution accordingly in simplified way.

PERSONAS

MENTAL MODEL

PROCESS FLOW

SCENARIOS

USER JOURNEY MAP

WIRE-FRAMES AND MOCKS